How to say it :
Griffin, Jack.
How to say it : creating complete customer satisfaction : winning words, phrases, and strategies to build lasting relationships in sales and service / Jack Griffin. - 1st ed. - New York : Prentice Hall Press, 2013. - x, 260 p. : 24 cm. - How to say it series .
Includes index.
9780735205253 (alk. paper)
2012040877
Selling.
Customer services.
Consumer satisfaction.
Business communication.
HF5438 / GRI 2013
658.8/12
How to say it : creating complete customer satisfaction : winning words, phrases, and strategies to build lasting relationships in sales and service / Jack Griffin. - 1st ed. - New York : Prentice Hall Press, 2013. - x, 260 p. : 24 cm. - How to say it series .
Includes index.
9780735205253 (alk. paper)
2012040877
Selling.
Customer services.
Consumer satisfaction.
Business communication.
HF5438 / GRI 2013
658.8/12