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IT service management based on ITIL:

IT service management based on ITIL: an introduction/Edited by Jan van Bon - 2nd ed. - Van Haren Publishing, 2005. - 240 pages : illustrations ; 24 cm.

includes index.

ISBN: 9789077212288

Subjects--Topical Terms:
Computer Service Industry
Information Resources Management
Information Technology

LC Class. No.: HD30. 2 / IT S 2005

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