Successful enquiry answering every time/
Owen BuckleyTim
Successful enquiry answering every time/ Tim Buckley Owen - 7th Ed. - London: Facet Publishing, 2017. - xiv, 186 p.: 24 cm.
Includes index
9781783301935
Libraries--Reference services
Information services--Quality control
Libraries--Customer Services
Z711 / OWE 2017
Successful enquiry answering every time/ Tim Buckley Owen - 7th Ed. - London: Facet Publishing, 2017. - xiv, 186 p.: 24 cm.
Includes index
9781783301935
Libraries--Reference services
Information services--Quality control
Libraries--Customer Services
Z711 / OWE 2017