Service management for dummies

Service management for dummies Judith Hurwitz ... [et al.]. - Hoboken, NJ : Wiley Pub., c2009 - 314p.: - For dummies .

Title from title screen.

Includes bibliographical references and index.

Text.




Mode of access: Internet via World Wide Web.

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Information technology--Management.
Business enterprises--Computer networks.
Electronic data processing departments--Management.


Electronic books.

HD30.35 / .H87 2009eb

658.05