Foundations of service level management / (Record no. 3940)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00902cam a22002774a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 203904 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20160609141539.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 990513s2000 inua 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 99063620 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0672317435 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.53 |
| Item number | .S78 2000 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Sturm, Rick. |
| 245 10 - TITLE STATEMENT | |
| Title | Foundations of service level management / |
| Statement of responsibility, etc. | Rick Sturm, Wayne Morris, and Mary Jander. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Indianapolis, Ind. : |
| Name of publisher, distributor, etc. | SAMS, |
| Date of publication, distribution, etc. | c2000. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 272 p. : |
| Other physical details | ill. ; |
| Dimensions | 23 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service-level agreements. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Total quality management. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Morris, Wayne. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Jander, Mary. |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 2 |
| e | opcn |
| f | 19 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books in General collection |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Mzuzu University Library and Learning Resources Centre | Mzuzu University Library and Learning Resources Centre | 09/06/2016 | HF 5415.53 STU 2000 | MzULM-007005 | 09/06/2016 | 7005 | 09/06/2016 | Books in General collection |