MARC details
000 -LEADER |
fixed length control field |
01361cam a2200313 a 4500 |
001 - CONTROL NUMBER |
control field |
4817746 |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20161010113814.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
890831s1990 nyua b 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
89023592 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0029357012 : |
Terms of availability |
$24.95 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
DLC |
Modifying agency |
DLC |
050 00 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415.5 |
Item number |
.Z45 1990 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.8/12 |
Edition number |
20 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Zeithaml, Valarie A. |
245 10 - TITLE STATEMENT |
Title |
Delivering quality service : |
Remainder of title |
balancing customer perceptions and expectations / |
Statement of responsibility, etc. |
Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc. |
New York : |
Name of publisher, distributor, etc. |
Free Press ; |
Place of publication, distribution, etc. |
London : |
Name of publisher, distributor, etc. |
Collier Macmillan, |
Date of publication, distribution, etc. |
c1990. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xii, 226 p. : |
Other physical details |
ill. ; |
Dimensions |
25 cm. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliographical references (p. 207-218). |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer services. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Service industries |
General subdivision |
Quality control |
-- |
Mathematical models. |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Parasuraman, A. |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Berry, Leonard L., |
Dates associated with a name |
1942- |
856 42 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Contributor biographical information |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/bios/simon051/89023592.html">http://www.loc.gov/catdir/bios/simon051/89023592.html</a> |
856 42 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Publisher description |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/description/simon032/89023592.html">http://www.loc.gov/catdir/description/simon032/89023592.html</a> |
856 41 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Table of contents only |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/enhancements/fy0631/89023592-t.html">http://www.loc.gov/catdir/enhancements/fy0631/89023592-t.html</a> |
856 41 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Sample text |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/enhancements/fy0641/89023592-s.html">http://www.loc.gov/catdir/enhancements/fy0641/89023592-s.html</a> |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
a |
7 |
b |
cbc |
c |
orignew |
d |
1 |
e |
ocip |
f |
19 |
g |
y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
Library of Congress Classification |
Koha item type |
Books in General collection |