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Observing the user experience : a practitioner's guide to user research / Mike Kuniavsky, Elizabeth Goodman, Andrea Moed.

By: Contributor(s): Material type: TextTextPublication details: Amsterdam ; Boston : Morgan Kaufmann, 2012.Edition: 2nd edDescription: xiii, 585 p. : 24 cmISBN:
  • 9780123848697 (pbk.)
Subject(s): DDC classification:
  • 004.2/1 23
LOC classification:
  • TA166 GOO 2012
Contents:
Machine generated contents note: Part I: Why Research is Good and How It Fits Into Product Development 1. Typhoon: A Fable 2. Do a Usability Test Now! 3. Balancing Needs Through Iterative Development 4. The User Experience Part II: User Experience Research Techniques 5. The Research Plan 6. Universal tools: Recruiting and Interviewing 7. User Profiles 8. Contextual Inquiry, Task Analysis, Card Sorting 9. Focus Groups 10. Usability Tests 11. Surveys 12. Ongoing Relationship 13. Log Files and Customer Support 14. Competitive Research 15. Others' Hard Work: Published Information and Consultants 16. Emerging Techniques Part III: Communicating Results 17. Reports and Presentations 18. Creating a User-Centered Corporate Culture Appendices A. The Budget Research Lab B. Common Survey Questions C. Observer Instructions Bibliography Index About the Author.
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Holdings
Item type Current library Call number Copy number Status Barcode
Books in General collection Books in General collection Mzuzu University Library and Learning Resources Centre TA 166 GOO 2012 (Browse shelf(Opens below)) 018397 Available MzULM-018397
Books in General collection Books in General collection Mzuzu University Library and Learning Resources Centre TA 166 GOO 2012 (Browse shelf(Opens below)) -018398 Available MzULM-018398
Books in General collection Books in General collection Mzuzu University Library and Learning Resources Centre TA 166 GOO 2012 (Browse shelf(Opens below)) 018399 Available MzULM-018399

Includes bibliographical references (p. 571-576) and index.

Machine generated contents note: Part I: Why Research is Good and How It Fits Into Product Development 1. Typhoon: A Fable 2. Do a Usability Test Now! 3. Balancing Needs Through Iterative Development 4. The User Experience Part II: User Experience Research Techniques 5. The Research Plan 6. Universal tools: Recruiting and Interviewing 7. User Profiles 8. Contextual Inquiry, Task Analysis, Card Sorting 9. Focus Groups 10. Usability Tests 11. Surveys 12. Ongoing Relationship 13. Log Files and Customer Support 14. Competitive Research 15. Others' Hard Work: Published Information and Consultants 16. Emerging Techniques Part III: Communicating Results 17. Reports and Presentations 18. Creating a User-Centered Corporate Culture Appendices A. The Budget Research Lab B. Common Survey Questions C. Observer Instructions Bibliography Index About the Author.

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