Handbook of CRM : achieving excellence in customer management/ Adrian Payne.
Material type:
TextPublication details: Oxford ; Burlington, MA: Elsevier Butterworth-Heinemann, 2006.Description: xx, 438 p. : ill. ; 24 cmISBN: - 9780750664370
- HF5415.5 PAY 2006
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
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Books in General collection
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Mzuzu University Library and Learning Resources Centre | HF 5415.5 PAY 2006 (Browse shelf(Opens below)) | 022612 | Available | MzULM-022612 |
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| HF 5415.5 BUT 2004 Customer relationship management : | HF 5415.5 BUT 2004 Customer relationship management : | HF 5415.5 BUT 2004 Customer relationship management : | HF 5415.5 PAY 2006 Handbook of CRM : | HF 5415.5 RAY 2005 Best face forward : | HF 5415.5 SPE 2002 Anytime, anywhere : | HF 5415.5 TAY 2009 Customer driven change : |
includes bibliographical references and index.
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