Managing Customer Retention in Local Hotels : (a case of sunbird mzuzu, ilala crest lodge and mphatso motel) by Walusungu Chagara; Supervised by L. Z. Khonje

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Material type: Text

TextSeries: BSHMPublication details: Mzuzu : Mzuni, 2012Description: xi, 55 p. : ill. ; 28 cmSubject(s):

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Malawiana	Mzuzu University Library and Learning Resources Centre	BSHM/17 (Browse shelf(Opens below))	007149	Available		MzULM-007149

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Previous	BSHM/13 impact of service guarantees on customers loyalty for hotels in blantyre :	BSHM 15 The Importance of location in citing accomodation facilities : (a case study of selected accomodation facilities in mzuzu city) /	BSHM/16 assessment of the growth of the commercial micro and small scale hospitality enterprises (MSHES) sector :	BSHM/17 Managing Customer Retention in Local Hotels :	BSHM/18 Examining Competition in the up - market lodging firms:	BSHM/19 identification of management practices that help improve staff retention:	BSHM/2 Factors Influencing selection of a restaurant by customers	Next

includes bibliographical references and appendices

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