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Thinking for a living : how to get better performance and results from knowledge workers / Thomas H. Davenport.

By: Material type: TextTextPublication details: Boston, Mass. : Harvard Business School Press, c2005.Description: ix, 226 p. : ill. ; 24 cmISBN:
  • 1591394236
Subject(s): DDC classification:
  • 658.3 22
LOC classification:
  • HD8039.K59 DAV 2005
Online resources:
Contents:
1. What's a knowledge worker, anyway? -- 2. How knowledge workers differ, and the difference it makes -- 3. Interventions, measures, and experiments in knowledge work -- 4. Knowledge work processes -- 5. Organizational technology for knowledge workers -- 6. Developing individual knowledge worker capabilities -- 7. Investing in knowledge workers' networks and learning -- 8. The physical work environment and knowledge worker performance -- 9. Managing knowledge workers.
Review: "In Thinking for a Living, Thomas Davenport contends that knowledge workers are vastly different from other types of workers in their motivations, attitudes, and need for autonomy - and thus require unconventional management techniques if they are to be more productive. Based on extensive research involving more than one hundred companies and six hundred knowledge workers, Thinking for a Living provides insights into how knowledge workers think, how they accomplish tasks, and what motivates them to excel." "Davenport identifies four major categories of knowledge workers - transaction, integration, expert, and collaborative - and presents a framework for matching each category with management strategies that yield the greatest performance."--BOOK JACKET.
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Holdings
Item type Current library Call number Status Barcode
Books in General collection Books in General collection Mzuzu University Library and Learning Resources Centre HD 8039.K59 DAV 2005 (Browse shelf(Opens below)) Available mZulm-000156

Includes bibliographical references (p. [211]-216) and index.

1. What's a knowledge worker, anyway? -- 2. How knowledge workers differ, and the difference it makes -- 3. Interventions, measures, and experiments in knowledge work -- 4. Knowledge work processes -- 5. Organizational technology for knowledge workers -- 6. Developing individual knowledge worker capabilities -- 7. Investing in knowledge workers' networks and learning -- 8. The physical work environment and knowledge worker performance -- 9. Managing knowledge workers.

"In Thinking for a Living, Thomas Davenport contends that knowledge workers are vastly different from other types of workers in their motivations, attitudes, and need for autonomy - and thus require unconventional management techniques if they are to be more productive. Based on extensive research involving more than one hundred companies and six hundred knowledge workers, Thinking for a Living provides insights into how knowledge workers think, how they accomplish tasks, and what motivates them to excel." "Davenport identifies four major categories of knowledge workers - transaction, integration, expert, and collaborative - and presents a framework for matching each category with management strategies that yield the greatest performance."--BOOK JACKET.

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