Hospitality management : a brief introduction / Roy C. Wood.
Material type:
- 9781446246948
- 1446246949
- 9781446246955
- 1446246957
- 647/.068 23
- 647.94068 23
- TX911.3 WOO 2015
Item type | Current library | Call number | Copy number | Status | Barcode | |
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Mzuni Faculty of Tourism, Hospitality and Management Studies Library | TX 911.3 WOO 2015 (Browse shelf(Opens below)) | -016119 | Available | MzULM-016119 | |
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Mzuni Faculty of Tourism, Hospitality and Management Studies Library | TX 911.3 WOO 2015 (Browse shelf(Opens below)) | 016120 | Available | MzULM-016120 |
Includes bibliographical references (pages 156-181) and index.
Where are we going? The nature of hospitality management -- What kind of industry? Structure, strategy and the nature of the hospitality industry -- A people business? Human resources in the hospitality sector -- Is your room alright? Accommodation management in hospitality -- Are you enjoying your meal? Food and beverage management in hospitality -- Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Can I speak to whoever's in charge? The role of management in hospitality -- So you give degrees to waiters? Hospitality management education -- Conclusion : the proof of the pudding?
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