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Hospitality management : a brief introduction / Roy C. Wood.

By: Material type: TextTextPublication details: London: Sage, 2015.Description: 191 pages : illustrations ; 25 cmISBN:
  • 9781446246948
  • 1446246949
  • 9781446246955
  • 1446246957
Subject(s): DDC classification:
  • 647/.068 23
  • 647.94068 23
LOC classification:
  • TX911.3 WOO 2015
Contents:
Where are we going? The nature of hospitality management -- What kind of industry? Structure, strategy and the nature of the hospitality industry -- A people business? Human resources in the hospitality sector -- Is your room alright? Accommodation management in hospitality -- Are you enjoying your meal? Food and beverage management in hospitality -- Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Can I speak to whoever's in charge? The role of management in hospitality -- So you give degrees to waiters? Hospitality management education -- Conclusion : the proof of the pudding?
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Holdings
Item type Current library Call number Copy number Status Barcode
Books in General collection Books in General collection Mzuni Faculty of Tourism, Hospitality and Management Studies Library TX 911.3 WOO 2015 (Browse shelf(Opens below)) -016119 Available MzULM-016119
Books in General collection Books in General collection Mzuni Faculty of Tourism, Hospitality and Management Studies Library TX 911.3 WOO 2015 (Browse shelf(Opens below)) 016120 Available MzULM-016120

Includes bibliographical references (pages 156-181) and index.

Where are we going? The nature of hospitality management -- What kind of industry? Structure, strategy and the nature of the hospitality industry -- A people business? Human resources in the hospitality sector -- Is your room alright? Accommodation management in hospitality -- Are you enjoying your meal? Food and beverage management in hospitality -- Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Can I speak to whoever's in charge? The role of management in hospitality -- So you give degrees to waiters? Hospitality management education -- Conclusion : the proof of the pudding?

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