Ulmer, Robert R., 1969-

Effective crisis communication : moving from crisis to opportunity / Crisis communication Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger. - Thousand Oaks : SAGE Publications, 2007. - xiii, 197 p. : ill. ; 23 cm.

Includes bibliographical references and index.

1412914183 (cloth) 1412914191 (pbk.) 9781412914185 9781412914192

2006004956

GBA665133 bnb

013517682 Uk


Crisis management.
Emergency management.
Communication in management.
Communication in organizations.

HD49 / ULM 2007

658.4/77