Griffin, Jack. <br/><br/>
How to say it :  creating complete customer satisfaction : winning words, phrases, and strategies to build lasting relationships in sales and service / 
Jack Griffin. 
 - 1st ed. 
 - New York :  Prentice Hall Press,  2013. 
 - x, 260 p. :  24 cm. 
 - How to say it series .
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780735205253 (alk. paper) 
<br/><br/><label>LCCN: </label>2012040877 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling.<br/>Customer services.<br/>Consumer satisfaction.<br/>Business communication.
<br/><br/><label>LC Class. No.: </label>HF5438  / GRI 2013 
<br/><br/><label>Dewey Class. No.: </label>658.8/12