TY  - BOOK
AU  - Griffin,Jack
TI  - How to say it: creating complete customer satisfaction : winning words, phrases, and strategies to build lasting relationships in sales and service 
T2  - How to say it series
SN  - 9780735205253 (alk. paper)
AV  - HF5438 GRI 2013
U1  - 658.8/12 23
PY  - 2013///
CY  - New York
PB  - Prentice Hall Press
KW  - Selling
KW  - Customer services
KW  - Consumer satisfaction
KW  - Business communication
N1  - Includes index
ER  -