Taylor, Bud. <br/><br/>
Customer driven change :   what customers know, employees think, and managers overlook /  
Bud Taylor. 
 - Dallas:   Brown Books Pub. Group,   2009. 
 - xvii, 285 pages :  24 cm. 
<br/><br/><label>ISBN: </label>9781934812402 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.     <br/>Customer relations.     <br/>Consumer satisfaction. 
<br/><br/><label>LC Class. No.: </label>HF5415.5  / TAY 2009