TY  - BOOK
AU  - Taylor, Bud.
TI  - Customer driven change : : what customers know, employees think, and managers overlook / 
SN  - 9781934812402
AV  - HF5415.5 TAY 2009
PY  - 2009///
CY  - Dallas
PB  -  Brown Books Pub. Group, 
KW  - Customer services.
KW  - Customer relations.
KW  - Consumer satisfaction.
ER  -