TY  - BOOK
TI  - IT service management based on ITIL: an introduction/Edited by
SN  - 9789077212288
AV  - HD30. 2 IT S 2005
PY  - 2005///
PB  - Van Haren Publishing, 
KW  -  Computer Service Industry
KW  -  Information Resources Management
KW  - Information Technology
N1  - includes index
ER  -