Spector, Robert.  1947- <br/><br/>
Anytime, anywhere :  how the best bricks-and-clicks businesses deliver seamless service to their customers / 
Robert Spector. 
 - Cambridge, MA :  Perseus Pub.,  c2002. 
 - x, 293 p. :  21 cm. 
<br/><br/> "December 2002"--T.p. verso. 
<br/><br/>Includes bibliographical references (p. 271-276) and index. 
<br/><br/><label>ISBN: </label>0738208035 (pbk.) 0738205109 
<br/><br/><label>LCCN: </label>2002114305 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / SPE 2002 
<br/><br/><label>Dewey Class. No.: </label>658.8/12