Foundations of IT Service Management based on ITIL V3/ 
Edited by 	Jan van Bon. 
 - 	Zaltbommel :   Van Haren Publ.,   2008. 
 - x, 360 p.:  ill.;  24 cm. 
 - 	ITSM library. .
<br/><br/> includes index. 
<br/><br/><label>ISBN: </label>9789087530570 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology --Management.
<br/><br/><label>LC Class. No.: </label>HD30.2  / FOU 2007