TY  - BOOK
AU  - Michael Bennett Sepula
TI  - Hotel Rating System Dimensions as determinants of service expectations and customer satisfaction in starrated hotels in selected cities in Malawi
SN  - 023699
PY  - 2019///
CY  - school of Tourism Hospitality and Events Management 
PB  - Moi University
KW  - Tourism
N1  - includes reference and appendices
ER  -