Hill, Arthur V. The encyclopedia of operations management : a field manual and glossary of operations management terms and concepts / Arthur V. Hill. - Upper Saddle River, N.J. : FT Press, c2012. - 400 p. : ill. ; 28 cm. Includes bibliographical references (p. 394-400). ISBN: 0132883708 (pbk. : alk. paper) 9780132883702 (pbk. : alk. paper) LCCN: 2011025295 Subjects--Topical Terms: Business logistics--Handbooks, manuals, etc.Production management--Handbooks, manuals, etc. LC Class. No.: HD38.5 / HIL 2012 Dewey Class. No.: 658.003