Davis, Mark M. <br/><br/>
Operations management  Integrating manufacturing and servises 
Mark M. Davis, Janelle Heineke 
 - 5th Ed. 
 - New York  McGraw Hill Companies  2005 
 - xxxix, 679 p.:  Col. ill. 
<br/><br/><label>ISBN: </label>9780071114080 
<br/><br/><label>LC Class. No.: </label>TS 155  / DAV 2005