TY - BOOK AU - Editors, Bopp, Richard E. AU - Smith, Linda E. TI - Reference and information services: : an introduction SN - 9781591583745 AV - Z711 REF 2011 PY - 2011/// CY - Carlifornia PB - LIbrairies unlimited KW - reference services KW - Libraries KW - Information services N1 - includes index ER -