TY - BOOK AU - Quintanilla,Kelly M. AU - Wahl,Shawn T. TI - Business and professional communication: keys for workplace excellence SN - 9781506315522 (pbk. : alk. paper) AV - HF5718 QUI 2017 U1 - 658.4/5 23 PY - 2017/// CY - London PB - Sage Publications KW - Business communication N1 - Includes bibliographical references (pages 345-354) and index ER -