Nordman, Christina.  <br/><br/>
Understanding customer loyalty and disloyalty :   the effect of loyalty-supporting and -repressing factors/ 
Christina Nordman 
 - HelsingforsHelsingfors :   Swedish School of Economics and Business Administration,   2004. 
 - viii, 228 p.:  ill. ;   25 cm. 
<br/><br/><label>ISBN: </label>9515558190