Bradley, Sally. <br/><br/>
Customers service/ 
By Sally Bradley. 
 - Harlow:  Heinemann,  2011. 
 - v, 282 p .: 
<br/><br/> includes bibliographical ref. and index. 
<br/><br/><label>ISBN: </label>9780435046897 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / BRA 2011