Operations and process management :  principles and practice for strategic impact / 
Nigel Slack ... [et al.]. 
 - 2nd ed. 
 - Harlow, England ;  New York :  Prentice Hall/Financial Times,  2009. 
 - xxiii, 541 p. :  col. ill. ;  28 cm. +  1 CD-ROM (4 3/4 in.) 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780273718512 (book with cd) 0273718517 (book with cd) 
<br/><br/><label>LCCN: </label>2008039182 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Manufacturing processes.<br/>Process control.
<br/><br/><label>LC Class. No.: </label>TS183  / .O64 2009 
<br/><br/><label>Dewey Class. No.: </label>658.5