Marketing and social media : a guide for libraries, archives, and museums /
Christie Koontz.
- Maryland: Rowman and Littlefield, 2014.
- xiii, 295 pages : 24 cm.
Includes bibliographical references (pages 281-286) and index.
A customer perspective -- Marketing and mission, goals, and objectives -- Scan the environments -- SWOT : strengths, weaknesses, opportunities and threats -- Stakeholders -- A four-step model for marketing -- Marketing research -- Marketing segmentation -- Marketing mix strategy and product -- Price or customer costs -- Place : channels of distribution -- "Promotion : not the same as marketing!" -- Case studies -- Marketing evaluation -- Four strategic marketing tools: grant writing, public relations, advocacy, common sense -- Synergy and the future.