TY  - BOOK
AU  - Grossman,Joanna
AU  - Ramakrishnan,Lalitha
ED  - ebrary, Inc.
TI  - Business communication
AV  - HF5718 GRO 2011
PY  - 2011///
CY  - Sydney
PB  - McGraw-Hill
KW  - Business communication
N1  - Includes bibliographical references (p. [385]-386); Electronic reproduction; Palo Alto, Calif.; ebrary; 2010; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://www.columbia.edu/cgi-bin/cul/resolve?clio8742802
ER  -