TY  - BOOK
AU  - Bardi,James A.
TI  - Hotel front office management
SN  - 9780470637524 (acidfree paper)
AV  - TX911.3 BAR 2011
U1  - 647.94/068 22
PY  - 2011///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Hotel management
N1  - Includes bibliographical references and index
N2  - "Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--
ER  -