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	1.	Serving the difficult customer : a how-to-do-it manual for library staff / Kitty Smith. by Smith, Kitty, 1945- Series: How-to-do-it manuals for libraries ; no. 39 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Neal-Schuman Publishers, 1993 [c1994] Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (3)Call number: Z 711 SMI 1994, ... Place hold Request article Add to cart (remove)
	2.	Relationship marketing : management of customer relationships / Manfred Bruhn. by Bruhn, Manfred Material type: Text; Format: print ; Literary form: Not fiction Language: English Original language: German Publication details: New York : Pearson Education/Financial Times, 2003 Online resources: Table of contents only Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: HF 5415.5 BRU 2003. Place hold Request article Add to cart (remove)
	3.	Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan. by Buttle, Francis Maklan, Stan Edition: Third edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: London ; New York, : Routledge, Taylor & Francis, 2015 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (3)Call number: HF 5415.5 BUT 2004, ... Place hold Request article Add to cart (remove)
	4.	Customer driven change : what customers know, employees think, and managers overlook / Bud Taylor. by Taylor, Bud Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dallas: Brown Books Pub. Group, 2009 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: HF 5415.5 TAY 2009. Place hold Request article Add to cart (remove)
	5.	Handbook of CRM : achieving excellence in customer management/ Adrian Payne. by Payne, Adrian Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; Burlington, MA: Elsevier Butterworth-Heinemann, 2006 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: HF 5415.5 PAY 2006. Place hold Request article Add to cart (remove)
	6.	No cover image available Department of Tourism, Hospitality and Management: End of Semester Examination Pastpapers/ Mzuzu University, text. Series: Past Papers Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mzuzu: Mzuzu University, 2019 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1). Place hold Request article Add to cart (remove)

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