A guide to computer user support for help desk & support specialists / Fred Beisse.
Material type:
TextPublication details: Boston : Course Technology, Cengage Learning, 2013.Edition: 5th edDescription: xviii, 670 p. : ill. ; 24 cm. + 1 CD-ROM (4 3/4 in.)ISBN: - 9781133187820 (pbk.)
- Guide to computer user support for help desk and support specialists
- QA76.9.T43 BEI 2013
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books in General collection
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Mzuzu University Library and Learning Resources Centre | Non-fiction | QA 76.9.T43 BEI 2013 (Browse shelf(Opens below)) | 011881 | Available | mZulm-011881 | ||
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Books in General collection
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Mzuzu University Library and Learning Resources Centre | Non-fiction | QA 76.9.T43 BEI 2013 (Browse shelf(Opens below)) | 011882 | Available | mZulm-011882 | ||
|
Books in General collection
|
Mzuzu University Library and Learning Resources Centre | Non-fiction | QA 76.9.T43 BEI 2013 (Browse shelf(Opens below)) | 011883 | Available | mZulm-011883 | ||
Items moved to the offsite collection
|
Mzuzu University Library and Learning Resources Centre | Non-fiction | QA 76.9.T43 BEI 2013 (Browse shelf(Opens below)) | 011884 | Not for loan | mZulm-011884 |
Includes index.
Introduction to computer user support -- Customer service skills for user support agents -- Writing for end users -- Skills for troubleshooting computer problems. --Common support problems -- Help desk operation. -- User support management -- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computers -- Training computer users. -- A user support utility tool kit -- Appendix A.. Answers to check your understanding questions-- Appendix B. HelpSTAR student edition. -- Appendix C. User support presentations and meetings..
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