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Managing Customer Retention in Local Hotels : (a case of sunbird mzuzu, ilala crest lodge and mphatso motel) by Walusungu Chagara; Supervised by L. Z. Khonje by Series: BSHM
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mzuzu : Mzuni, 2012
Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: BSHM/17 .

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2.
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impact of service guarantees on customers loyalty for hotels in blantyre : (a case study of selected hotels in blantyre) / by Evance Makolija; Supervised by L. Z. Khonje by Series: BSHM
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mzuzu : Mzuni, 2012
Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: BSHM/13.

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