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Tour operators and operations : development, management and responsibility/ by Jakki Holland and David Leslie.

By: Contributor(s): Material type: TextTextPublication details: Wallingford, Oxfordshire, UK : CABI, 2018.Description: ix, 282 p. : ill.; 25.5cmISBN:
  • 9781780648231 (pbk. : alk. paper)
  • 9781780648231
Subject(s): Additional physical formats: Online version:: Tour operators and operationsDDC classification:
  • 910.68 23
LOC classification:
  • G155.A1 HOL 2017
Contents:
Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Books in General collection Books in General collection Mzuzu University Library and Learning Resources Centre G155.A1 HOL 2018 (Browse shelf(Opens below)) 029220 Available mZUlm-029220
Books in General collection Books in General collection Mzuzu University Library and Learning Resources Centre G155.A1 HOL 2018 (Browse shelf(Opens below)) 029221 Currently in local use 14/06/2021 mZUlm-029221

Includes bibliographical references and index.

Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.

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