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	1.	Marketing research/ By A. Parasuram, Dhur G and R. Krishnan. by Parasuraman, A Edition: 2nd. ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Houghton Mifflin Co, 2007 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: HF 5415.2 PAR 2007. Place hold Request article Add to cart (remove)
	2.	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990 Online resources: Contributor biographical information Publisher description Table of contents only Sample text Availability: Items available for reference: Mzuzu University Library and Learning Resources Centre: Not for loan (1)Call number: HF 5415.5 ZEI 1990. Request article Add to cart (remove)

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