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Handbook of CRM : achieving excellence in customer management/ Adrian Payne.

By: Material type: TextTextPublication details: Oxford ; Burlington, MA: Elsevier Butterworth-Heinemann, 2006.Description: xx, 438 p. : ill. ; 24 cmISBN:
  • 9780750664370
Subject(s): LOC classification:
  • HF5415.5 PAY 2006
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Books in General collection Books in General collection Mzuzu University Library and Learning Resources Centre HF 5415.5 PAY 2006 (Browse shelf(Opens below)) 022612 Available MzULM-022612

includes bibliographical references and index.

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