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	1.	Image from Google Jackets	Managing Customer Retention in Local Hotels : (a case of sunbird mzuzu, ilala crest lodge and mphatso motel) by Walusungu Chagara; Supervised by L. Z. Khonje by Chagara, Walusungu Khonje, L. Z Series: BSHM Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mzuzu : Mzuni, 2012 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: BSHM/17 . Place hold Request article Save to lists Add to cart (remove)
	2.	Image from Google Jackets	impact of service guarantees on customers loyalty for hotels in blantyre : (a case study of selected hotels in blantyre) / by Evance Makolija; Supervised by L. Z. Khonje by Makolija, Evance Khonje, L. Z Series: BSHM Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mzuzu : Mzuni, 2012 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: BSHM/13. Place hold Request article Save to lists Add to cart (remove)
	3.	Image from Google Jackets	Research dissertation on factors affecting hotel occupancy rates in Lilongwe city by Bridget Mhone by Mhone, Bridget, 2019 Khonje, L Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mzuzu Mzuni 2019 Availability: Items available for loan: Mzuni Faculty of Tourism, Hospitality and Management Studies Library (1)Call number: BSHM/53. Place hold Request article Save to lists Add to cart (remove)