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	1.	Reference and information services: an introduction/ edited by Richard E. Bopp and Linda C. Smith. by Editors, Bopp, Richard E Smith, Linda E Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Carlifornia: LIbrairies unlimited, 2011 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (4)Call number: Z 711 REF 2011, ... Place hold Request article Add to cart (remove)
	2.	Reference and information services : an introduction / Kay Ann Cassell. by Cassell, Kay Ann Hiremath, Uma Edition: Third edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London: Facet publishig, 2013 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (3)Call number: Z 711 CAS 2013, ... Place hold Request article Add to cart (remove)
	3.	Reference and collection development on the Internet : a how-to-do-it manual / Elizabeth Thomsen. by Thomsen, Elizabeth Series: How-to-do-it manuals for libraries ; no. 66. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Neal-Schuman Publishers, c1996 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: Z 711 THO 1996. Place hold Request article Add to cart (remove)
	4.	No cover image available IM and SMS reference services for libraries/ Amanda Bielskas and Kathleen M. Dreyer. by Bielskas, Amanda, 1974- Dreyer, Kathleen M, 1972- ebrary, Inc Series: Tech set ; #19. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : ALA TechSource, an imprint of the American Library Association, c2012 Online resources: Click here for full text. Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: TK 5103.2 BIE 2012. Place hold Request article Add to cart (remove)
	5.	successful enquiry answering - every time / successful enquiry answering - every time / Tim Owen. by Buckley Owen, Tim, 1948- Series: The successful LIS professional Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Library Association Publishing, 1996 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: Z 711 OWE 1996. Place hold Request article Add to cart (remove)

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