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|---|---|---|---|
| 999 |
_c12989 _d12989 |
||
| 001 | 17512060 | ||
| 005 | 20190710095738.0 | ||
| 008 | 121029s2013 nyu 001 0 eng | ||
| 010 | _a 2012040877 | ||
| 020 | _a9780735205253 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5438 _bGRI 2013 |
| 082 | 0 | 0 |
_a658.8/12 _223 |
| 100 | 1 | _aGriffin, Jack. | |
| 245 | 1 | 0 |
_aHow to say it : _bcreating complete customer satisfaction : winning words, phrases, and strategies to build lasting relationships in sales and service / _cJack Griffin. |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bPrentice Hall Press, _c2013. |
||
| 300 |
_ax, 260 p. : _c24 cm. |
||
| 490 | 0 | _aHow to say it series | |
| 500 | _aIncludes index. | ||
| 650 | 0 | _aSelling. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aBusiness communication. | |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||