000			00566nam a22001697a 4500
999			_c13030 _d13030
008			171221b xxu||||| |||| 00| 0 eng d
020			_a9781934812402
050			_aHF5415.5 _bTAY 2009
100			_aTaylor, Bud.
245			_aCustomer driven change : _bwhat customers know, employees think, and managers overlook / _cBud Taylor.
260			_aDallas: _b Brown Books Pub. Group, _c2009.
300			_axvii, 285 pages : _c24 cm.
650			_aCustomer services.
650			_aCustomer relations.
650			_aConsumer satisfaction.
942			_2lcc _cBK