000			01689cam a22003378i 4500
001			19862651
005			20210603150416.0
008			170804s2017 enk b 001 0 eng
010			_a 2017022450
020			_a9781780648231 (pbk. : alk. paper)
020			_z9781780648248 (eBook)
020			_z9781780648255 (ePub) _a9781780648231
040			_aDLC _beng _erda _cDLC
042			_apcc
050	0	0	_aG155.A1 _bHOL 2017
082	0	0	_a910.68 _223
100	1		_aHolland, Jakki, _eauthor.
245	1	0	_aTour operators and operations : _bdevelopment, management and responsibility/ _cby Jakki Holland and David Leslie.
260			_aWallingford, Oxfordshire, UK : _b CABI, _c2018.
263			_a1710
300			_aix, 282 p. : _bill.; _c25.5cm
504			_aIncludes bibliographical references and index.
505	0		_aIntroduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.
650		0	_aTourism _xManagement.
650		0	_aPackage tours.
700	1		_aLeslie, David, _d1951- _eauthor.
776	0	8	_iOnline version: _aHolland, Jakki, author. _tTour operators and operations _dWallingford, Oxfordshire ; Boston, MA : CABI, 2017 _z9781780648248 _w(DLC) 2017037506
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c21821 _d21821