000			00443nam a22001577a 4500
008			160531b xxu||||| |||| 00| 0 eng d
020			_a9780435046897
050			_aHF5415.5 _bBRA 2011
100			_aBradley, Sally.
245			_aCustomers service/ _cBy Sally Bradley.
260			_aHarlow: _bHeinemann, _c2011.
300			_av, 282 p .:
521			_aincludes bibliographical ref. and index.
650			_aCustomer service.
942			_2lcc _cBK
999			_c3537 _d3537