Customer driven change :
Taylor, Bud.
Customer driven change : what customers know, employees think, and managers overlook / Bud Taylor. - Dallas: Brown Books Pub. Group, 2009. - xvii, 285 pages : 24 cm.
9781934812402
Customer services.
Customer relations.
Consumer satisfaction.
HF5415.5 / TAY 2009
Customer driven change : what customers know, employees think, and managers overlook / Bud Taylor. - Dallas: Brown Books Pub. Group, 2009. - xvii, 285 pages : 24 cm.
9781934812402
Customer services.
Customer relations.
Consumer satisfaction.
HF5415.5 / TAY 2009