Customer driven change : (Record no. 13030)

MARC details
000 -LEADER
fixed length control field 00566nam a22001697a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 171221b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781934812402
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number TAY 2009
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Taylor, Bud.
245 ## - TITLE STATEMENT
Title Customer driven change :
Remainder of title what customers know, employees think, and managers overlook /
Statement of responsibility, etc. Bud Taylor.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Dallas:
Name of publisher, distributor, etc. Brown Books Pub. Group,
Date of publication, distribution, etc. 2009.
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 285 pages :
Dimensions 24 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books in General collection
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Library of Congress Classification     Mzuzu University Library and Learning Resources Centre Mzuzu University Library and Learning Resources Centre 21/12/2017   HF 5415.5 TAY 2009 mZulm-021534 21/12/2017 021534 21/12/2017 Books in General collection

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