Service management and marketing : (Record no. 5294)

MARC details
000 -LEADER
fixed length control field 01126cam a2200289 i 4500
001 - CONTROL NUMBER
control field 18506335
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20170602140737.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150225s2015 enk 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2015005386
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781118921449 (pbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency DLC
Description conventions rda
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD9980.5
Item number .GRO' 2015
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Grönroos, Christian,
Dates associated with a name 1947-
245 10 - TITLE STATEMENT
Title Service management and marketing :
Remainder of title managing the service profit logic /
Statement of responsibility, etc. Christian Grönroos.
250 ## - EDITION STATEMENT
Edition statement Fourth edition.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Chichester, West Sussex:
Name of publisher, distributor, etc. John Wiley,
Date of publication, distribution, etc. 2015
300 ## - PHYSICAL DESCRIPTION
Extent ix, 522 pages ;
Dimensions 24 cm
500 ## - GENERAL NOTE
General note Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Marketing.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Relationship information Online version:
Main entry heading Grönroos, Christian, 1947-
Title Service management and marketing
Edition Fourth edition.
Place, publisher, and date of publication Hershey, PA : John Wiley & Sons, Inc., [2015]
International Standard Book Number 9781119092858
Record control number (DLC) 2015008110
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 0
b vip
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Item in Short loan
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Date last checked out Copy number Price effective from Koha item type
    Library of Congress Classification     Mzuni Faculty of Tourism, Hospitality and Management Studies Library Mzuni Faculty of Tourism, Hospitality and Management Studies Library 15/07/2016 3 HD 9980.5 GRO 2012 mZulm-009082 08/12/2020 08/12/2020 009082 15/07/2016 Item in Short loan
    Library of Congress Classification     Mzuni Faculty of Tourism, Hospitality and Management Studies Library Mzuni Faculty of Tourism, Hospitality and Management Studies Library 15/07/2016 4 HD 9980.5 GRO 2012 mZulm-009083 12/09/2024 10/09/2024 009083 15/07/2016 Item in Short loan
    Library of Congress Classification     Mzuni Faculty of Tourism, Hospitality and Management Studies Library Mzuni Faculty of Tourism, Hospitality and Management Studies Library 28/04/2017 3 HD 9980.5 GRO 2012 MzULM-015574 11/11/2017 10/11/2017 015574 28/04/2017 Item in Short loan
    Library of Congress Classification     Mzuni Faculty of Tourism, Hospitality and Management Studies Library Mzuni Faculty of Tourism, Hospitality and Management Studies Library 28/04/2017 6 HD 9980.5 GRO 2015 MzULM-015576 08/10/2024 24/09/2024 015576 28/04/2017 Books in General collection
    Library of Congress Classification     Mzuzu University Library and Learning Resources Centre Mzuzu University Library and Learning Resources Centre 28/04/2017 2 HD 9980.5 GRO 2015 MzULM-015575 23/11/2022 30/04/2019 015575 28/04/2017 Books in General collection
    Library of Congress Classification     Mzuzu University Library and Learning Resources Centre Mzuzu University Library and Learning Resources Centre 28/04/2017 4 HD 9980.5 GRO 2015 MzULM-015577 30/09/2024 20/09/2024 015577 28/04/2017 Books in General collection

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