Includes bibliographical references and index.

1. The implications of 'publicness' for strategic management theory / John Alford -- 2. The processes of strategy development in the public sector / Nardine Collier, Frank Fishwick and Gerry Johnson -- 3. Global influences on the public sector / Jan Eppink and Steven de Waal -- 4. Trust and distrust in regulation and enforcement / Les Prince and Ray Puffitt -- 5. Measuring up to the best: A manager's guide to benchmarking / Mik Wisniewski -- 6. The Best Value initiative / Simon Speller -- 7. Clinical governance / David Herbert -- 8. The Maslin Multi-Dimensional Matrix: A new tool to aid strategic decision making in the public sector / Les Prince and Ray Puffitt -- 9. Stakeholder mapping: A practical tool for public sector managers / Kevan Scholes -- 10. Implications of ownership for strategy: The example of commercial semi-state bodies in Ireland / Eleanor Doyle --

11. Formation and control of public-private partnerships: A stakeholder approach / Richard Butler and Jaz Gill -- 12. Public sector partnerships and public/voluntary sector partnerships: The Scottish experience / Sandra Hill -- 13. Strategy and structures in the public sector / Kevan Scholes -- 14. The relationship between quality, approaches to management control, and the achievement of best value in public sector professionals service organisations / John McAuley -- 15. Business process re-engineering in the public sector: A case study of the Contributions Agency / Barbara Harrington, Kevin McLoughlin and Duncan Riddell -- 16. Devolution and control within the UK public sector: National Health Service Trusts / Tom Forbes -- 17. Mapping and re-mapping organisational culture: A local government example / Gerry Johnson.