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Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

By: Contributor(s): Material type: TextTextPublication details: New York : Free Press ; London : Collier Macmillan, c1990.Description: xii, 226 p. : ill. ; 25 cmISBN:
  • 0029357012 :
Subject(s): DDC classification:
  • 658.8/12 20
LOC classification:
  • HF5415.5 .Z45 1990
Online resources:
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Items moved to the offsite collection Items moved to the offsite collection Mzuzu University Library and Learning Resources Centre HF 5415.5 ZEI 1990 (Browse shelf(Opens below)) 012280 Not for loan MzULM-012280

Includes bibliographical references (p. 207-218).

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