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	1.	Services Marketing: Integrating Customer Focus Across the Firm/ Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A Mary Jo Bitner Dwayne D. Gremler Series: Edition: 5th Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill, 2009 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: HF 5415 2009. Place hold Request article Add to cart (remove)
	2.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill Irwin, c2009 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (2)Call number: HD 9980 ZEI 2009, ... Place hold Request article Add to cart (remove)

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