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	1.	Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers / Robert Spector. by Spector, Robert, 1947- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge, MA : Perseus Pub., c2002 Online resources: Contributor biographical information Publisher description Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: HF 5415.5 SPE 2002. Place hold Request article Add to cart (remove)
	2.	Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. Rayport. by Rayport, Jeffrey F Jaworski, Bernard J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c2005 Online resources: Table of contents Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: HF 5415.5 RAY 2005. Place hold Request article Add to cart (remove)
	3.	Services marketing : a managerial approach/ Rebekah Bennett...[et al]. by editors Carson, David, 1947- Gilmore, Audrey Liliana Bove Susan Dann Lesley White Judy Drennan Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dublin : John Wiley & Sons 2003 Online resources: Table of contents Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: HD 9980.5 SER 2003. Place hold Request article Add to cart (remove)
	4.	Services Marketing: Integrating Customer Focus Across the Firm/ Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A Mary Jo Bitner Dwayne D. Gremler Series: Edition: 5th Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill, 2009 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: HF 5415 2009. Place hold Request article Add to cart (remove)
	5.	Services marketing : text and readings / edited by David Carson and Audrey Gilmore. by Carson, David, 1947- Gilmore, Audrey Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dublin : Mercury Publications, c1996 Online resources: Table of contents Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: HD 9980.5 ZEL 1996. Place hold Request article Add to cart (remove)
	6.	Service management and marketing : managing the service profit logic / Christian Grönroos. by Grönroos, Christian, 1947- Edition: Fourth edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester, West Sussex: John Wiley, 2015 Availability: Items available for loan: Mzuni Faculty of Tourism, Hospitality and Management Studies Library (4)Call number: HD 9980.5 GRO 2012, ... Mzuzu University Library and Learning Resources Centre (2)Call number: HD 9980.5 GRO 2015, ... Place hold Request article Add to cart (remove)
	7.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill Irwin, c2009 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (2)Call number: HD 9980 ZEI 2009, ... Place hold Request article Add to cart (remove)
	8.	A guide to computer user support for help desk & support specialists / Fred Beisse. by Beisse, Fred, 1942- Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Course Technology, Cengage Learning, 2013 Other title: Guide to computer user support for help desk and support specialists Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (3)Call number: QA 76.9.T43 BEI 2013, ... Items available for reference: Mzuzu University Library and Learning Resources Centre: Not for loan (1)Call number: QA 76.9.T43 BEI 2013. Place hold Request article Add to cart (remove)
	9.	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990 Online resources: Contributor biographical information Publisher description Table of contents only Sample text Availability: Items available for reference: Mzuzu University Library and Learning Resources Centre: Not for loan (1)Call number: HF 5415.5 ZEI 1990. Request article Add to cart (remove)
	10.	Services marketing/ Raymond P. Fisk... [et al]. by Fisk,Raymond P Gountas, Sandra Hume, Margee Gountas, John Grove, Stephen J John, Joby Edition: First Asia -Pacific Edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milton: John Wiley & Sons, 2007 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: HD 9980.5 SER 2007. Place hold Request article Add to cart (remove)
	11.	How to say it : creating complete customer satisfaction : winning words, phrases, and strategies to build lasting relationships in sales and service / Jack Griffin. by Griffin, Jack Series: How to say it series Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Prentice Hall Press, 2013 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: HF 5438 GRI 2013. Place hold Request article Add to cart (remove)
	12.	Customer driven change : what customers know, employees think, and managers overlook / Bud Taylor. by Taylor, Bud Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dallas: Brown Books Pub. Group, 2009 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (1)Call number: HF 5415.5 TAY 2009. Place hold Request article Add to cart (remove)
	13.	Successful enquiry answering every time/ Tim Buckley Owen by Owen BuckleyTim Edition: 7th Ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London: Facet Publishing, 2017 Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (2)Call number: Z711 OWE 2017, ... Place hold Request article Add to cart (remove)
	14.	The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema. by Treacy, Michael Wiersema, Frederik D. (Frederik Derk) Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass. : Addison-Wesley Pub. Co., c1995 Availability: Items available for loan: Mzuni ODeL- Balaka Satellite Centre Library (1)Call number: HD 41 TRE 1995. Place hold Request article Add to cart (remove)
	15.	The world of customer service / [Pattie Odgers]. by Gibson-Odgers, Pattie Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mason, Ohio : Thomson South-western, c2004 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: Mzuni ODeL-Mulanje Satellite Centre Library (1)Call number: HF 5415.5 ODG 2004. Place hold Request article Add to cart (remove)
	16.	Customer service in academic libraries / Stephen Mossop. by Mossop, Stephen Series: Chandos information professional series Edition: 1st edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Waltham, MA : Chandos Publishing, [2016] Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (2)Call number: Z 675.U5 CUS 2016, ... Place hold Request article Add to cart (remove)
	17.	Supply chain management : strategy, planning and operation / Sunil Chopra, Kellogg School of Management. by Chopra, Sunil, 1960- [author.] Edition: Seventh edition. Material type: Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: Mzuzu University Library and Learning Resources Centre (2)Call number: HF 5415.13 CHO 2019, ... Place hold Request article Add to cart (remove)

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